FAQ

We are here to Help!

We have compiled a series of common questions and answers to help navigate this new method of getting your vegan essentials quick and easy. Please check it out and let us know if you have any other questions.

Where are you located?
  • We operate under Vejii Inc in the US, a Delaware based corporation. We have various warehouses throughout the United States and Canada and our parent company, Vejii Holdings Ltd, is in British Columbia, Canada.
Do all the products on your site come from Vejii?
  • At Vejii we carry a wide range of products. All of our Express items ship directly from our warehouse. All other items ship directly from our partners.
Why is there an international charge listed on my account?
  • As our parent company is Canadian, in some cases there may be a small international fee that applies however please note we are looking to have this updated so that this will not apply in the future.
Is everything on your site vegan?
  • Yes, all the products on our site are vegan 🙂
Where do you ship?
  • Currently, we ship everywhere in the US except for Hawaii and Alaska.
What are your shipping costs?
  • If you spend $75 or more the shipping is free. Under $75 is a flat rate of $8.99.
  • Items added to your order that ship from our partners may be subject to an additional shipping cost
How long will it take for my order to ship?
  • Our Vejii Express items ship from our warehouse within 1-3 business days.
  • Items from our partners ship from their warehouse within 3-7 business days
  • You can expect an e-mail confirmation from us with your tracking details as soon as we receive these details for each item.

Delays:

  • In the event that unforeseen low stock levels or stock delivery issues arise, these scenarios can impact the overall delivery times however we do our best to prevent these scenarios from happening.
Will my order come in 1 shipment?
  • Vejii Express items are shipped from our warehouse and these items usually arrive in a single shipment. All other items can come from multiple warehouses through our partners and may arrive in separate shipments.
How do cold or frozen items get shipped?
  • Orders with cold or frozen items will be shipped with dry ice, ice or gel packs. Our warehouse team follows the appropriate protocol to ensure your order gets to you in the condition required.
  • We do our best to be as eco-friendly as possible while being able to deliver our product to you in a safe condition. Most items are either reusable or recyclable.
  • If there are any delays from our couriers or anything that has impacted the condition of your product upon arrival, please contact our customer service team. Click here to visit our Customer Service page. 
Can I change the shipping name or location of where this item is being sent after it has been sent?
  • Typically once an order is out with a courier, we don’t have the ability to make these adjustments however our Customer Service team is always here to support and double-check if there are any options we have for you. Click here to visit our Customer Service page. 
My product arrived damaged or not in a satisfactory condition:
  • Its so important to us that you have a great experience and your product arrives in the proper condition. If you have any issues, please reach out to our Customer Service team so we can ensure you are taken care of. Click here to visit our Customer Service page. 
I got an email that my order was complete however I haven’t received my product?
  • Not to worry, we only mark your order complete when it’s been shipped out as this marks the completion of our role in the order. You would have also been emailed your tracking details at this stage.
Can I modify my order after it's submitted?
  • It depends on the product you ordered. Any product that comes from our warehouse can be easily modified however the product ordered from our vendors won’t allow us to modify an order once its submitted. Please reach out to our customer service team so they can further look into your order and provide you with our options 🙂 Click here to visit our Customer Service page. 
Is it true you price match?
Do you have gift cards?
  • Yes, we are happy to confirm that we do offer gift cards. These are eco-friendly and will go straight to a recipient of your choice’s inbox with a message of your choice. You can also select the date you want the gift card to be delivered. To check out our gift cards you can visit this page: Buy Gift Card Online – at ShopVejii
I signed up for your promotion, why didn’t I get the details by email?
  • Sometimes our emails do go to your junk folder, please consider marking us as a safe sender! But not to worry, if you have any issues, please reach out to our customer service team via chat, email or phone and we will take care of you!  Click here to visit our Customer Service page. 
I placed an order, why didn’t I receive a confirmation email?
  • We always send you a confirmation email right after you place an order. Please make sure you gave us the correct email. Additionally, please also check that our email didn’t go to your junk folder. We always encourage customers to mark us as a safe sender so there are no issues in getting our emails. Lastly, our customer service team can resend this email and make sure you are supported! Click here to visit our Customer Service page. 
I’m having issues logging into my account on your website, how do I fix this?
How can I pay?
  • At checkout, you can pay using our secure credit card payment option, paypal or googlepay.
Do I have to have a subscription or membership to order from your site?
  • No, the profile you create doesn’t require a subscription or membership. When you order a product from us you get points each time that gets added to your profile! Every 100 points you get = $2 towards your next order.
How do your points work?
Create an account and you’re automatically enrolled into the Vejii Bucks Loyalty Program. Here’s how it works:
  • Earn 1 Vejii Reward points for every $1 you spend. For example, spend $100 and earn 100 points.  Redeem points for discounts on future purchases.

Redemption Details:

  • 100 points = $1
  • 200 points = $2
  • 500 points = $5
  • 1000 points = $10